Complaint Handling Policy

We receive and handle all customer complaints related to purchases made through the website https://thietbibayhoi.com/

For all product returns and customer support matters, buyers may contact THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY directly through the contact information published on the website: https://thietbibayhoi.com/

Complaint resolution time is within 03 working days from the date the complaint is received. In cases of force majeure, both parties shall negotiate in good faith and with mutual respect.

All negotiations and dispute resolutions shall be conducted in a respectful manner and in accordance with applicable laws. If a dispute cannot be resolved by mutual agreement, it shall be referred to the competent authorities for settlement based on a spirit of cooperation and long-term sustainability.

Customers wishing to submit a complaint may contact us directly at:

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY

  • Tax Code: 0312571432, issued on December 2, 2013
  • Address: No. 135 D3 Street, Nam Long Residential Area, Quarter 54, Phuoc Long Ward, Ho Chi Minh City, Vietnam
  • Phone: 028.629.22224
  • Email: tvts@thinhvuongts.com
  • Website: https://thietbibayhoi.com/
0909.421.624