Supply Policy

1. Purpose

This Supply Policy is established to clearly define the principles governing the provision of products to customers, ensuring that all transactions are transparent, convenient, and compliant with applicable laws and regulations.

2. Scope of Application

This policy applies to all customers who purchase products through the website thietbibayhoi.com.

Products supplied include evaporator equipment and related products presented on the website.

3. Origin of Goods

We are committed to:

  • Supplying only products with clear and verifiable origins.
  • Ensuring goods are sourced directly from manufacturers or authorized distributors.
  • Providing products that meet applicable quality standards.
  • Publishing complete and accurate product information on the website.

4. Product Condition

All goods supplied are new and in their original packaging and condition (where manufacturer packaging is provided).

Before shipment, products are inspected for quantity, specifications, and condition to minimize errors.

If the manufacturer changes the product design or packaging without affecting quality or functionality, we will update the information or notify customers when necessary.

5. Product Availability

The website continuously updates product availability based on actual inventory and supply conditions.

If a product is temporarily out of stock or discontinued, we will proactively:

  • Notify customers of the product status.
  • Recommend alternative products (if available).
  • Agree on a revised delivery schedule.
  • Issue a refund if the customer has already made payment and does not wish to wait for restocking.

6. Delivery Timeframe

After an order has been confirmed, we will prepare the goods and hand them over to the shipping carrier within an appropriate timeframe.

Delivery times may vary depending on:

  • Delivery location
  • Weather conditions
  • Traffic conditions
  • Shipping carrier capacity
  • Force majeure events

In the event of delays, we will proactively notify customers of the delivery status and progress.

7. Inspection of Goods Upon Receipt

Customers are encouraged to inspect products immediately upon delivery, including:

  • Correct product name
  • Correct quantity
  • Correct specifications or capacity
  • Intact packaging
  • No dents, tears, or damage caused during transportation

If any discrepancies or damage are found, customers should immediately notify the delivery personnel or contact our customer service department for assistance.

8. Cases Where Supply May Be Refused

We reserve the right to refuse product supply in the following cases:

  • Order information is inaccurate or cannot be verified.
  • Customers engage in fraudulent activities or abuse sales programs.
  • Products are unavailable due to force majeure circumstances.
  • Other cases as required by applicable laws and regulations.

9. Rights and Obligations of the Parties

Customer Responsibilities

  • Provide complete and accurate order information.
  • Coordinate receipt of goods according to the agreed schedule.
  • Make payment using the selected payment method.

Company Responsibilities

  • Supply the exact products confirmed with the customer.
  • Deliver products within the agreed timeframe under normal conditions.
  • Provide customer support regarding product receipt, returns, and warranty services in accordance with company policies.

10. Effectiveness

This Supply Policy takes effect from the date it is published on the website and may be amended or supplemented when necessary to align with business operations and applicable legal requirements.

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