Privacy Policy

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY is committed to maintaining the strict confidentiality of customers’ personal information when accessing the website, requesting consultations, purchasing, and using products and services provided by THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY. This Privacy Policy is established to protect customers’ rights and comply with applicable legal regulations.

1. Purpose and Scope of Information Collection

The collection of customers’ personal information by THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY is conducted to support consultation, transactions, delivery, installation, warranty services, and customer care activities.

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY commits that:

  • All customers’ personal information shall be kept confidential and will not be disclosed to unrelated third parties without the customer’s consent.
  • Personal information will only be provided when legally required by competent government authorities in accordance with applicable laws.

Personal information that the website https://thietbibayhoi.com/ may collect includes:

  • Full name
  • Contact phone number
  • Email address
  • Address
  • Occupation and workplace (if voluntarily provided by the customer)

2. Scope of Information Use

Personal information provided by customers will be used by THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY for the following purposes:

  • Providing products and services and carrying out transactions as requested by customers
  • Contacting customers to confirm orders, arrange delivery, installation, and warranty support
  • Customer care, receiving and resolving feedback and complaints
  • Sending information related to products and services and enhancing communication and engagement with customers

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY will not use customers’ personal information for third-party advertising purposes without the customer’s consent, except where otherwise required by law.

3. Information Retention Period

Customers’ personal information will be retained by THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY for the period necessary to serve transactions, customer care activities, and warranty obligations.

If customers request correction, updating, or deletion of their personal information, the Customer Service and Management Department of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY will receive and process such requests within 24 to 48 working hours from receipt.

4. Individuals or Organizations That May Access Information

To the extent necessary and in compliance with legal regulations, customers’ personal information may be accessed by:

  • The website administration team of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY
  • Service providers and partners involved in website operation, delivery, and warranty services
  • Competent government authorities upon lawful request
  • Legal, financial, and auditing consultants (if applicable)
  • Relevant parties involved in disputes or complaints with sufficient legal grounds

5. Customers’ Rights Regarding Personal Information

Customers have the right to:

  • Request access to, correction, updating, or deletion of their personal information
  • Request THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY to stop using their personal information for marketing purposes
  • Submit complaints regarding the protection of their personal information

All requests and complaints will be received and processed by THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY as promptly as possible.

6. Commitment to Information Security

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY is committed to applying appropriate technical and administrative measures to protect customers’ personal information and minimize the risk of loss or unauthorized access.

In the event of any incident involving personal data due to objective causes, THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY will promptly notify customers and the relevant authorities in accordance with applicable legal regulations.

7. Address for Collecting and Managing Personal Information

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY

  • Tax Code: 0312571432, issued on December 2, 2013
  • Address: No. 135 D3 Street, Nam Long Residential Area, Quarter 54, Phuoc Long Ward, Ho Chi Minh City, Vietnam
  • Phone: 028.629.22224
  • Email: tvts@thinhvuongts.com
  • Website: https://thietbibayhoi.com/

8. Final Provisions

By accessing the website and using the products and services of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY, customers acknowledge that they have read, understood, and agreed to all contents of this Privacy Policy. THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY reserves the right to amend and update this policy to comply with legal requirements and business operations without prior notice.

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