Shipping, Return, and Refund Policy
1. Delivery Methods and Product Supply
This shipping policy applies to all customers contacting us through the website https://thietbibayhoi.com/.
THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY provides nationwide delivery services throughout Vietnam.
Delivery Methods
Home Delivery
Products will be delivered directly to the customer’s address.
Customers are requested to inspect the product’s quality, model, specifications, and appearance upon receipt and verify that the delivered product matches the order details, invoice, and warranty documentation before accepting delivery.
For customers with specific delivery time requirements, our delivery staff will contact and arrange delivery according to the requested schedule.
In cases of urgent requests or deliveries outside normal business hours, our staff will contact customers to discuss and arrange a suitable delivery time.
Customers are encouraged to carefully inspect products immediately upon receipt from the delivery staff. If there are any issues regarding product type, model, quality, quantity, or discrepancies with the order, please notify us immediately for prompt resolution. If no issues are identified, customers are requested to accept the goods and complete payment in full.
If, for any reason, our delivery staff cannot deliver the order on time, we will proactively contact and notify the customer.
2. Delivery to Other Provinces and Nearby Areas
Products may be shipped through third-party transportation providers.
Shipping fees apply to orders of one or more products.
Delivery times may vary depending on the distance between the delivery destination and our facility.
Customers are requested to provide accurate information regarding product quantity and specifications when placing orders.
If delivery cannot be completed within the expected timeframe, we will contact customers to discuss and agree on a revised delivery schedule.
3. Return and Refund Policy
If a product purchased from THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY is delivered incorrectly, differs from the ordered model, or does not meet the agreed specifications, customers are entitled to either:
- A replacement product; or
- A 100% refund if a replacement product is unavailable.
THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY reserves the right to refuse returns or refunds if the above conditions are not satisfied.
Cases Not Eligible for Return or Exchange
Products will not be accepted for return or exchange in the following circumstances:
- Products have become damp, broken, cracked, contaminated with chemicals, or otherwise damaged after delivery.
- Product labels, packaging labels, catalogs, or accessories have been altered, removed, or scratched.
- Any other damage caused by improper handling or storage by the customer.
Contact Information for Complaints and Support
THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY
Address: No. 135 D3 Street, Nam Long Residential Area, Quarter 54, Phuoc Long Ward, Ho Chi Minh City, Vietnam
Phone: 028.629.22224
Email: tvts@thinhvuongts.com
Website: https://thietbibayhoi.com/
