Terms and Conditions Policy

1. Scope of Product and Service Supply

For Physical Goods and Products

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY provides products and delivery services within the service areas published on the website from time to time. Delivery availability may depend on the delivery address, shipping provider, product characteristics, and other practical conditions.

If a customer’s address falls outside the service area, THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY reserves the right to reject the order or contact the customer to discuss an appropriate solution.

For Online Products, Content, or Services

Customers may register, purchase, and use services in areas supported by the systems of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY, provided that customers have internet access, meet the necessary technical requirements, and use payment methods accepted by the website.

Certain products or services may be subject to limitations based on legal regulations, business conditions, manufacturer or supplier policies, or the specific nature of the products and services.

2. Conditions for Website Users

Customers conducting transactions on the website must possess full legal capacity in accordance with applicable laws.

If a user is under the legal age or has limited legal capacity under applicable laws, account registration, ordering, payment, and other transactions must be conducted with the consent, supervision, or representation of a parent, guardian, or legal representative.

Customers are responsible for providing complete, accurate, and truthful information necessary for order confirmation, payment processing, delivery, and service provision.

3. Conditions Applicable to Specific Products and Services

Depending on the nature of each product or service, THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY may impose specific conditions, including but not limited to:

  • Restrictions on delivery areas or service coverage areas.
  • Requirements regarding the customer’s age or legal capacity.
  • Requirements for documents, information, or other conditions mandated by law.
  • Limits on the number of products that may be purchased within a single order or during a specific period.
  • Conditions relating to payment methods, delivery, installation, use, or warranty services.
  • Other conditions specifically stated on the information page of each product or service.

For products and services operating under conditional business sectors or specialized regulations, THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY will only provide such products and services when all legal requirements are satisfied.

4. Right to Refuse or Suspend the Supply of Products and Services

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY reserves the right to reject orders, suspend or terminate the supply of products and services, and temporarily suspend or terminate user accounts in the following circumstances:

  • The customer provides false, inaccurate, unverifiable, or fraudulent personal, delivery, or payment information.
  • Transactions show signs of irregularity, fraud, deception, unlawful appropriation of assets, or legal violations.
  • The customer uses the website, products, or services for unlawful purposes.
  • The user infringes intellectual property rights, copyrights, related rights, trademarks, trade secrets, or other lawful rights of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY or third parties.
  • The user copies, exploits, distributes, transfers, or otherwise unlawfully uses content, data, materials, or resources under the lawful management of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY.
  • The user unlawfully interferes with the system, distributes malicious code, viruses, harmful software, or performs actions that may affect website operations, data security, or system integrity.
  • The customer engages in threatening, abusive, harassing, or other conduct that adversely affects the lawful rights and interests of THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY, its employees, partners, or other users.
  • The product is out of stock, discontinued, unavailable, or affected by force majeure events.
  • Competent government authorities require the suspension or restriction of product or service provision.
  • Other circumstances permitted by law or under policies announced by THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY on the website.

If an order has already been paid for but cannot be fulfilled, THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY will process a refund or apply an appropriate solution in accordance with its published payment, return, and refund policies and applicable laws.

5. Customer Responsibilities

Customers are responsible for:

  • Carefully reviewing information about products, services, and transaction conditions before placing an order.
  • Providing accurate and complete information when conducting transactions.
  • Using products and services in accordance with their intended purpose, usage instructions, and applicable laws.
  • Refraining from any action that may interfere with the normal operation of the website or infringe upon the lawful rights and interests of other organizations or individuals.
  • Fully paying all charges stated in the confirmed order, unless otherwise agreed.

6. Changes to Conditions and Scope of Supply

THINH VUONG TECHNICAL SERVICES JOINT STOCK COMPANY reserves the right to modify the scope of supply, transaction conditions, and applicable restrictions for specific products and services to align with business operations and applicable legal regulations from time to time.

Any changes will be updated and published on the website before or at the time they take effect, in accordance with applicable legal requirements.

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