Request customers to provide complete, accurate, and truthful information necessary for conducting transactions and supplying products or services.
Verify customer information, order details, or transaction information when necessary to ensure security and minimize fraud risks.
Refuse, suspend, or cancel orders or transactions if customers provide inaccurate information, exhibit signs of fraud, violate website terms and policies, or breach applicable laws.
Refuse to provide products or services if goods are out of stock, services are temporarily suspended, outside the service scope, or when objective circumstances prevent fulfillment of the transaction.
Require customers to make full payment for amounts arising from confirmed orders or agreements.
Modify, supplement, and update website content, product and service information, sales policies, transaction conditions, and related content to align with business operations and legal requirements.
Apply necessary measures to protect the lawful rights and interests of the seller, customers, and related parties when violations are detected.
Seller’s Obligations
Provide complete, accurate, and transparent information regarding products, services, pricing, payment methods, delivery, warranties, returns, refunds, and related transaction conditions.
Supply products and services in accordance with the information published, confirmed, or agreed upon with customers, unless otherwise agreed by both parties.
For physical goods, arrange delivery according to the location, method, and schedule confirmed with the customer or in accordance with the delivery policy published on the website.
For services, provide services according to the content, scope, timeframe, and conditions published or agreed upon with customers.
Provide invoices, receipts, warranty certificates, or other related documents when required by law or company policy.
Ensure the quality of products and services under the seller’s responsibility in accordance with published information and applicable laws.
Receive and handle requests related to warranties, returns, refunds, complaints, or disputes in accordance with published policies and applicable laws.
Protect the lawful rights and interests of customers during transactions.
Collect, store, use, and protect customers’ personal information in accordance with the Personal Information Protection Policy published on the website and applicable laws.
Cooperate with competent government authorities when required by law.
2. Rights and Obligations of Customers
Customer Rights
Receive complete, clear, and accurate information regarding products and services before conducting transactions.
Be informed of product prices, additional charges, payment methods, delivery methods, service provision methods, and related transaction conditions.
Freely choose products, services, and payment methods within the options supported by the website.
Request the seller to provide products and services in accordance with the confirmed or agreed terms.
Request support, warranty services, returns, refunds, or complaint resolution if the applicable conditions under website policies and legal regulations are met.
Receive invoices, receipts, or transaction-related documents when required by law or applicable policies.
Have their personal information and privacy protected in accordance with website policies and applicable laws.
Submit feedback, complaints, or dispute resolution requests when their lawful rights and interests are affected.
Customer Obligations
Carefully read, understand, and comply with all terms, transaction conditions, and policies published on the website before conducting transactions.
Provide complete, accurate, and truthful information when registering an account, placing orders, making payments, or using services, and take responsibility for the information provided.
Pay all order or service fees in full and on time using the selected payment method or as agreed with the seller.
For goods, inspect the products upon delivery whenever possible and notify the seller if products are missing, incorrect, defective, damaged, or inconsistent with the order.
For services, review confirmation information and cooperate by providing necessary information and documents to enable service delivery as agreed.
Cooperate with the seller throughout delivery, service provision, warranty processing, returns, refunds, and complaint or dispute resolution procedures.
Not use the information, accounts, payment methods, or identifying information of other individuals or organizations without authorization.
Not engage in fraudulent activities, misrepresentation, abuse of promotional programs, disruptive behavior, or actions that interfere with the normal operation of the website.
Not use the website, products, or services for unlawful purposes or in ways that infringe upon the lawful rights and interests of the seller or other organizations and individuals.
Be responsible for transactions conducted through their account within the scope of liability prescribed by applicable laws.
